Return Policy
We strive to make our luxury handmade metal art a perfect addition to your space. If you’re not completely satisfied with your purchase, we offer a 30-Day Money Back Guarantee. Here’s everything you need to know to make a return:
Damaged Item
Contact us with photos and we'll sort it out fast
Not What You Expected
If it doesn't look quite right, let us know
Wrong Size
Need bigger or smaller? Return and swap
How It Works
2
Ship It Back
You cover return shipping. We can offer a discounted rate deducted from your refund
3
Get Your Refund
Processed within 7-10 business days to original payment method
- Original shipping fees are non-refundable
- Items must be in original, undamaged condition
- Custom orders are non-refundable unless damaged or defective
- After 30 days we can't accept returns, but we're happy to help with any issues
Rustic Metalz Shipping Policy
Thank you for choosing Rustic Metalz for your luxury handmade metal art. We take pride in providing reliable and efficient shipping so you can enjoy your art as soon as possible. Here’s what you can expect with our shipping:
Thank you for choosing Rustic Metalz for your luxury handmade metal art. We take pride in providing reliable and efficient shipping so you can enjoy your art as soon as possible.
Standard Orders
Processed and shipped within 2 business days
Custom Signs
10 to 14 business days for handcrafted creation
Oversized Items
Extra large signs and garden stakes have calculated rates at checkout
Delivery Timeline
1
Order Confirmed
You'll receive a confirmation email once your order is placed
2
Crafted and Shipped
Standard orders ship within 2 business days. Custom pieces take 10 to 14 business days
3
At Your Door
Delivery takes 3 to 7 business days depending on your location
Good to Know
- Flat rate shipping applies to orders under $49 based on size and weight.
- We ship throughout the United States. International customers can reach out to discuss options.
- Every order gets a tracking number sent via email once shipped.
- Expedited shipping is available on request.
- Multi item orders may ship separately for faster delivery.
- Weather, postal disruptions, or high demand can sometimes cause delays.
- If a shipping address is incorrect and returned, additional fees may apply to reship.