Lilly Kitten Sign

Shipping Policy

Thank you for choosing Rustic Metalz for your luxury handmade metal art. We take pride in providing reliable and efficient shipping so you can enjoy your art as soon as possible. Here’s what you can expect with our shipping:

1. Order Processing Time

• Processing: All standard orders are processed and shipped within 2 business days of receiving the order. You’ll receive a shipping confirmation email once your order is on its way.
• Custom Signs: Custom signs require additional time for creation and will ship within 10-14 business days after the order is placed.
• Business Days: Our business days are Monday through Friday, excluding holidays.

2. Shipping Costs

• Free Shipping: We offer free shipping on all orders over $49 within the U.S., excluding extra-large signs and garden stakes.
• Flat Rate Shipping: For orders under $49, a flat rate shipping fee will apply at checkout based on the size and weight of your items.
• Oversized Items: Extra-large signs and garden stakes may incur additional shipping charges due to their size. Shipping rates for these items will be calculated at checkout.

3. Shipping Times

• We offer Standard Shipping for most orders. Depending on your location, delivery typically takes 3-7 business days after processing.
• Expedited Shipping: For faster delivery options, please contact us, and we’ll help arrange an upgraded shipping method for an additional fee.

4. Shipping Locations

• We currently ship throughout the United States. For international orders, please reach out to discuss shipping options.

5. Tracking Your Order

• Once your order has shipped, you will receive a tracking number via email. Use this number to check the status and expected delivery date of your order.

6. Shipping Policies for Special Orders

• Custom Orders: Custom-made items take 10-14 business days to ship to allow for personalized craftsmanship.
• Multiple Shipments: If your order includes multiple items, they may ship separately to ensure the quickest delivery times.

7. Delays and Other Information

• While we strive to deliver within the estimated times, delays can occasionally occur due to weather, postal disruptions, or high demand. We’ll keep you informed if any unexpected issues arise.
• Incorrect Shipping Address: If the shipping address provided is incorrect and the package is returned to us, additional shipping fees may apply to re-send the item to the correct address.

8. Our Commitment to Quality Shipping

• We take great care in packaging each item to ensure it arrives safely. Our goal is for your art to arrive just as it left our studio, ready to become a part of your space.
  

Return Policy

We strive to make our luxury handmade metal art a perfect addition to your space. If you’re not completely satisfied with your purchase, we offer a 30-Day Money Back Guarantee. Here’s everything you need to know to make a return:

1. Return Period

• You have 30 days from the delivery date to initiate a return. After 30 days, we’re unable to accept returns, but we’re happy to discuss solutions to any issues you may have.

2. Reasons for Return

• We understand that returns can be necessary for various reasons. We accept returns for:Damaged Item: If your item arrived damaged, please contact us with photos of the damage.Not What You Expected: If the item doesn’t look quite like what you envisioned, let us know.Need a Different Size: If you realize you need a larger or smaller size for your space, you can return it and explore our other sizing options.

3. How to Start a Return

• Contact Us: Email us at shelly@rusticmetalz.com with your order number and reason for return. If your item is damaged, please include photos for quick processing.
• Shipping Costs: Customers are responsible for return shipping costs. For convenience, you can request a discounted shipping rate through us. We will deduct this discounted rate from your refund total.

4. Return Shipping Process

• Once we receive your return request, we’ll provide instructions on how to return the item safely. It’s important to use a secure shipping method to ensure the item arrives in its original condition.

5. Refund Process

• After we receive and inspect the returned item, we’ll process your refund within 7-10 business days. Refunds are issued to the original payment method.
• Shipping Fees: Original shipping fees are non-refundable. If you opt to use our discounted return shipping option, we will deduct the shipping amount from your refund.

6. Our 30-Day Money Back Guarantee

• We stand by the quality of our art. Our 30-Day Money Back Guarantee reflects our dedication to your satisfaction and confidence in the craftsmanship of our pieces. If for any reason your item doesn’t meet your expectations, let us make it right.

7. Exclusions and Notes

• Custom Orders: Because custom items are made specifically for you, they are non-refundable unless they arrive damaged or defective.
• Original Condition: Please ensure returned items are in their original, undamaged condition. Items that have been altered, used, or show signs of wear may not be eligible for a full refund.